Built for hotel groups
Standardize guest messaging across every property, keep your data governed and compliant, and give each team the access and support it needs to book more stays.
- Lumina Bay · Bangkok128 replies
- Old Town · Chiang Mai86 replies
- Beachfront · Phuket142 replies
- Hillside · Hua Hin57 replies
Everything a growing group needs
The same fast, on-script guest replies as every plan—plus the control, security, and support that multi-property operations require.
Multi-property management
Run every hotel from one workspace—shared playbooks with per-property overrides for scripts, channels, and staff.
Roles & permissions
Give owners, managers, and front-desk staff exactly the access they need with granular, per-property roles.
SSO & secure access
Centralize sign-in and enforce your identity policies so access stays controlled as your team grows.
Dedicated support & SLA
A named contact, onboarding help, and response-time commitments backed by a written service-level agreement.
Uptime you can plan around
Reliable, monitored infrastructure so guest replies keep flowing during your busiest booking windows.
Custom integrations
Connect LunosLab to your PMS, booking engine, and internal tools with integrations tailored to your stack.
From first call to every property
A guided rollout that proves value on one hotel before scaling across your group.
Discovery call
Map your properties, channels, and approval flows.
Pilot property
Launch on one hotel and tune scripts with your team.
Group rollout
Roll out playbooks and roles across every property.
PDPA-ready
Guest personal data is handled in line with Thailand's PDPA and our published privacy notice.
Role-based access
Per-property roles decide who can read conversations, edit scripts, and change settings.
Audit-friendly
Conversations and staff handoffs stay on record, so reviews and approvals are straightforward.
Roll LunosLab out across every property
Tell us about your portfolio and we'll tailor a plan, onboarding, and SLA to fit.