LunosLab
Start free
AI concierge for hotels

Turn guest chats into booked stays.

LunosLab answers every guest message across your channels, follows your reception’s proven scripts, and guides guests to book—automatically, day and night.

Start free See how it works

Lumina Bay Hotel

LunosLab AI · online

Hi! Do you have a room for this weekend?
Yes! A Deluxe King is open Fri–Sun at ฿3,200/night, breakfast included. Shall I reserve it?
Reserve nowSee photos

Answers guests on

  • LINELINE
  • MessengerMessenger
  • InstagramInstagram
  • WhatsAppWhatsApp
  • WeChatWeChat
average first reply
<3s
always on
24/7
messaging channels
5
on-script answers
100%
Why it matters

Slow replies quietly cost you bookings

Guests message on their terms and expect answers now. Manual, one-at-a-time replies can’t keep up—so bookings slip away.

01

Slow replies lose bookings

Guests message expecting instant answers. Every minute of delay is a booking that goes to the hotel that replied first.

02

Your front desk is overloaded

The same questions—rates, availability, amenities—land on reception all day, pulling staff away from guests in the lobby.

03

Every channel is its own inbox

Jumping between apps means missed messages, inconsistent answers, and no single view of the conversation.

One inbox, every channel

LINE, Messenger, and more in a single view your reception team can jump into whenever it matters.

  • LINE
    Somchai P.Is breakfast included with the Deluxe room?
    Answered
  • Messenger
    Emma W.Can I get a late checkout on Sunday?
    Replying
  • WhatsApp
    Kenji T.Do you have airport transfers?
    Answered
  • Instagram
    Lina M.Any rooms free for two nights next week?
    Needs staff
What LunosLab does

It replies instantly and stays on-script

Every conversation moves toward a confirmed booking—without adding headcount.

Automated, on-brand replies

Your predefined scripts and room info power accurate answers in your hotel’s voice, every single time.

Guides guests to book

The assistant handles questions and nudges guests toward confirming a stay, so more chats end in bookings.

Guests, everywhere

Travellers reach you from every time zone. LunosLab answers in seconds across LINE, Messenger, and more—right now.

Replying
How it works

From connected channels to confirmed bookings

Three steps. Your scripts, your rules—LunosLab does the talking.

  1. Connect your channels

    Link LINE, Messenger, and the other apps your guests already use.

  2. Add your scripts and room info

    Rates, availability, policies, and the responses your team trusts.

  3. Let it answer and close bookings

    Guests get instant replies and clear next steps—reception steps in only when it matters.

Comparison of the same LINE conversation on a guest's iPhone. Without LunosLab, the guest asks for a room, the message is read but not answered, and the hotel replies three hours later after the guest has booked elsewhere. With LunosLab, the hotel replies instantly with a room card, the guest taps Reserve now, receives a booking confirmation, and sends a thank-you sticker.

Without LunosLabReplied in 3h
With LunosLabReplied in 2s

Same guest, same question on LINE. One hotel answers in seconds—and keeps the booking.

Get started

Stop letting slow replies cost you bookings

Answer every guest instantly and close more stays—starting today.

Start freeSee pricing